Return & Refund Policy

At Zenvyra.fit, we strive to provide high-quality products and excellent customer service. Please read our policy carefully before placing an order.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with all original packaging and tags.

• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Intimate apparel or items marked as non-returnable

• Products damaged due to misuse

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it promptly.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as receiving an incorrect or damaged item).

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support through the contact information provided on our website.