Refund policy

Return & Refund Policy

Last Updated: August 4, 2026

At Zenvyra, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

14-Day Return Policy

We accept returns within 14 calendar days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition.

  • Include all original tags, labels, and packaging.

  • Not show any signs of use, damage, stains, perfume, or alteration.

  • Be accompanied by proof of purchase or your order number.

Items returned after 14 days from the delivery date will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

  • Earrings and certain jewelry items.

  • Beauty and cosmetic products.

  • Undergarments, swimwear, and intimate apparel.

  • Gift cards.

  • Personalized or custom-made products.

  • Clearance, final sale, or promotional items marked as non-returnable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

We will review your request and provide a suitable resolution, which may include a replacement, refund, or store credit.

Return Process

To initiate a return:

  1. Contact our customer support within 14 days of receiving your order.

  2. Wait for return authorization before sending any item back.

  3. Once approved, you will receive return instructions.

  4. Securely package the item and ship it to the return address provided.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Unless the item is damaged, defective, or shipped incorrectly, customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Inspection of Returns

All returned items are inspected upon arrival.

If the returned product does not meet our return conditions, the return may be declined and the item may be sent back to the customer.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account again.

  • Contact your credit card provider or bank, as processing times may vary.

  • If you still have not received your refund, please contact our customer support.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

Exchange requests are subject to product availability.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if your order qualifies under this policy.

Refused Deliveries

If a customer refuses delivery or provides an incorrect shipping address that results in the package being returned, shipping fees and any return costs may be deducted from the refund where applicable.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact our customer support team through the contact information provided on our website.

Thank you for shopping with Zenvyra. We appreciate your trust and look forward to serving you.